Last Updated: August 24, 2024
1. Introduction
Welcome to Zanzimart, a service operated by Zanzisouk LTD. We are committed to protecting your personal data and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you use our website, mobile app, and any other services we offer.
2. Information We Collect
2.1 Personal Information
We may collect and process the following personal information about you:
- Identity Data: Name, username, or similar identifiers.
- Contact Data: Email address, phone number, and physical address.
- Financial Data: Payment card details and transaction history.
- Profile Data: Your username, password, orders, preferences, and feedback.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2.2 Technical Data
We collect technical data that your device sends when you visit our website or use our app, including:
- Device Information: IP address, browser type, operating system, mobile network information.
- Log Data: Details of your use of our services, including traffic data, location data, and other communication data.
2.3 Location Data
With your permission, we may collect information about your location. This data is used to enhance your experience by providing location-based services, such as identifying nearby vendors.
2.4 Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing behavior on our website and app.
3. How We Use Your Information
We use your information for the following purposes:
- To Provide Our Services: To process your orders, manage your account, and provide customer support.
- To Improve Our Services: To analyze and improve our services, understand how you use our website/app, and develop new products and features.
- To Personalize Your Experience: To tailor the content and offers you see on our platform based on your preferences and usage.
- To Communicate With You: To send you updates, offers, and other communications related to our services. You can opt-out of marketing communications at any time.
- To Ensure Security: To protect our services, detect fraud, and enforce our terms of service.
- To Comply with Legal Obligations: To comply with applicable laws and regulations, including tax and financial reporting requirements.
4. How We Share Your Information
We may share your personal information with:
- Service Providers: Third parties who assist us in providing our services, such as payment processors, IT service providers, and marketing agencies.
- Business Partners: Vendors listed on our platform who need access to your information to fulfill your orders.
- Legal Authorities: When required by law, we may disclose your information to governmental authorities or legal entities to comply with legal obligations.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information to the relevant third party.
5. Your Rights
You have the following rights concerning your personal data:
- Access: You can request access to your personal data we hold about you.
- Rectification: You can request correction of inaccurate or incomplete data.
- Erasure: You can request deletion of your personal data where there is no valid reason for us to keep it.
- Restriction: You can request that we limit the processing of your personal data.
- Data Portability: You can request the transfer of your personal data to another service provider.
- Objection: You can object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at contact@zanzimart.com.
6. Security of Your Information
We take reasonable precautions to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
7. Cookies Policy
7.1 What Are Cookies?
Cookies are small data files that are placed on your device when you visit our website. They help us improve your experience by storing preferences and tracking your use of our website.
7.2 Types of Cookies We Use
- Essential Cookies: Necessary for the functioning of our website and services.
- Performance Cookies: Collect anonymous data on how users interact with our website.
- Functionality Cookies: Remember your preferences and help personalize your experience.
- Targeting/Advertising Cookies: Track your browsing habits to show you relevant ads.
7.3 Managing Cookies
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your experience.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new policy on our website and, if the changes are significant, by providing a more prominent notice.
11. Contact Us
If you have any questions or concerns about this Privacy and Cookie Policy or our practices, please contact us at:
Zanzimart – Zanzisouk LTD
Migoz Plaza, Migombani Road,
Zanzibar, Tanzania
Email: contact@zanzimart.com
